Refund policy
Refund & Return Policy
We have a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be returned in the same condition in which it was received. You will also need your receipt or proof of purchase.
To request a return, please contact us first at primo.carparts@gmail.com. Items returned without first requesting a return may not be accepted.
Approved returns should be sent to:
INITIAL AUTOPARTS, avtodeli, Kevin Primožič s.p.
Miren 44A
5291 Miren
Slovenia
Used Electronic Control Units (ECUs)
Our ECUs are used original automotive parts. Before ordering, customers should compare the manufacturer and OEM reference numbers shown in the product listing with their original unit.
Installation, programming, coding, cloning or immobilizer adaptation may be required depending on the vehicle and ECU type.
If you are unsure whether an ECU is suitable for your vehicle, please contact us before ordering.
Damages and Incorrect Items
Please inspect your order after delivery and contact us as soon as possible if the item has been damaged during transport or if you received the wrong item. We will review the issue and provide appropriate instructions.
European Union Right of Withdrawal
For consumers in the European Union, applicable statutory withdrawal rights remain unaffected. Where the legal right of withdrawal applies, you may withdraw from the purchase within 14 days without providing a reason.
Return Shipping
Please contact us before returning an item so that we can provide return instructions.
Unless otherwise required by applicable consumer law or agreed by us, the customer is responsible for return shipping costs. If an incorrect item was sent by us or the item arrived damaged, please contact us before arranging the return.
Refunds
We will notify you after we have received and inspected your return.
If the refund is approved, it will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process the refund.
For any return or refund questions, contact: